Please note that VAT at 20% is chargeable on both goods and shipping on any purchases being delivered to a country within the EU. Customs charges on purchases outside the EU are the responsibility of the buyer.
Postage rates are calculated as part of the check out process. We charge in the region of £3.50 for the first skein, £1 for each additional one (plus VAT at 20% if you are in the EU), small items cost around £1.50 for the first and 30p for each subsequent (plus VAT at 20% if you are in the EU). All parcels are sent via Royal Mail, non-tracked and uninsured. If you would like us to send your parcel with insurance, please contact us for a quote. If goods are in stock, they are usually sent within 2-3 days, but please allow up to a week for mailing. Delivery times vary, but are typically 2 days for UK, 7-10 days for Europe and 10-14 days for the rest of the world. Occasionally postmen like to squish parcels a little longer, but we’ve had very few go missing.
Pre-order (dyed to order) items are clearly marked as such and the listing will include details of when you should expect your item to be posted.
If you would like to exchange an item, just let us know. Once we have received the item in mint condition we will post a replacement out to you, although this will incur extra postage. Returns are also accepted as long as the item is in saleable condition. We will refund the cost of the yarn only. In the unlikely event of your item being faulty, we are happy to refund or replace your item free of charge.
If you are using our yarn with other colours, we recommend washing it beforehand to ensure no bleeding occurs. Some colours are absolutely fine, but others have a tendency to release dye in the first few washes. Feel free to get in touch to check if the colourways you picked are prone to bleeding.
The Uncommon Thread is a limited company, registered in England and Wales. Company registration number: 8222654. Registered address: 74 Ethel St, Hove, BN3 3LL, UK. VAT registration number: 144 5456 11
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